***Please be advised***
ALL ONLINE ORDERS WILL BE READY FOR PICKUP/DELIVERY ACCORDING TO NORMAL ORDER CUT OFFS.
Our store is closed for walk ins. However, we are taking orders over the phone with a credit card number, for same day pickup, during normal store hours.
Store stock is limited so we ask if you are looking for something specific, or a larger order (over $150) to please place the order on the website.
Protecting our staff the best we can against Covid-19 is important to ensure that we can continue to make food, to fill orders and make sure all of our customers can get the pet food they need.
To minimize our in-person contact with customers, we ask that you please place your order online, through our website, at www.backtobasicsrawpetfood.com.
If you are unable to place an order through our website, please call us at 403-771-7950 or 403-828-0433 or email us at email@example.com. You will be required to give us a credit card number to process your order, or pay via e-transfer before receiving your order.
We deliver twice a week to your home, or you may select pickup. With pickup orders, you will be asked to call us when you arrive at the store, and we will bring the order outside for you.
We will also be doing our best to accommodate visitors to our retail store over the next few weeks by taking "curb-side" orders over the phone.
We thank all of our customers for their understanding and cooperation at this time while we work together as a community to fight Covid-19.
For any questions or concerns, please feel free to email us at firstname.lastname@example.org or call us at 403-771-7950 or 403-828-0433.
Please continue to pre-order larger orders online ($100+), as the store may not always have everything you would like to purchase available. Reward points are currently for online orders only.
Our order pickup and store hours are now:
Welcome! Back to Basics is a small Calgary raw pet food company, owned and operated by animal lovers. Our goals first and foremost are to make superior quality pet foods, all of our raw pet foods are personally made by us, in our facility in Calgary. We use only the finest quality ingredients and we confidently stand behind our products. We are passionate about nutrition, education, helping with the transition to a raw food diet and providing unparalleled customer support. We offer delivery to your home or convenient order pickup from our shop in Calgary. See Order and Delivery Information for more details.
For the full story on Back to Basics check out the About Us page.