Delivery Information
Delivery Information
Back to Basics Raw Pet Food is happy to retrun products within 30 days of purchase with the following restrictions:
Raw food items must be in original, unopened packaging, and remained fully frozen. Raw food items are subject to a 30% return fee. *Please understand that we do not re-sell any returned raw food items. *
Treats and supplements are fully refundable within 30 days of purchase as long as they are in original, unopened packaging.
Returns will only be refunded to the original form of payment (online orders will be refunded through paypal online and in-store purchases will be refunded in store to the original form of payment).
If you are not able to bring your returns into our store and wish for us to pick it up from you, there is a $25 pick-up charge that will be subtracted from your refund.
If you have any questions regarding the return of any of our products, please feel free to contact us.
The information contained in this website is for general information purposes only. The information is provided by "Back to Basics Raw Pet Food" and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of "Back to Basics Raw Pet Food". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, "Back to Basics Raw Pet Food" takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
BE AWARE like all raw meat products the raw meaty bones, balancer, and full meals must be refrigerated after thawing. It is best to thaw the product while still sealed by submerging it in cold water or allowing it to thaw in the refrigerator. You can allow the package to soften enough to break it into smaller pieces and then freeze the remainder. Refrigerate the unused portion; meat will keep fresh in the refrigerator for approximately 3-4 days. It can stay frozen for up to 6 months. Like with human food when in doubt throw it out.
Back to basics raw pet food will not be held responsible for sickness or death caused by pet food not properly stored or handled. If you have any questions or concerns over how to properly handle or store the pet food please contact back to basics at 403-771-7950.
This web site is owned, operated, and maintained by Back to Basics Raw Pet Food., referred to as "this website" in the following document.
This website respects the privacy of our employees, our suppliers and our clients and ensures that the personal information we collect remains secure and protected. There are times where personal information must be shared with an interested third party. In such circumstances, this website will not release any personal information without first advising of its intended use and obtaining the permission to do so from the affected individual.
We do not automatically gather any personal information from you, such as your name, phone number, email, or address. This information is only obtained if you supply it voluntarily, usually through contacting us via email or registering in a secure portion of the site. By choosing to provide us with your Personal Information, you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any Personal Information.
Any personal information you do provide is managed according to the Alberta Freedom of Information and Protection of Privacy Act. This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information.
Our policy is designed to meet or exceed the requirements of Canadian Federal and Provincial privacy laws. We constantly self-evaluate our practices and procedures to maintain the highest standard in this regard.
This website will make every effort to ensure personal information remains current and is updated internally and with third party suppliers in a timely manner. Individuals are expected to update this website with any changes to their personal information. The information will only be updated when required for the intended, previously described purposes.
Only employees who need the information to perform a specific job have access to personal information.
We have secure databases where we store data. We also may store your personal information in paper document files in our offices.
The processes of our business include sharing your personal information with others to carry out our placement services.
Email transmission can be accessed by other Internet users. If you want to keep certain information confidential you may contact us by telephone, in person, or via mail.
This website has set mandatory retention time limits based on Provincial Employment and Labour Standards and third party suppliers are instructed to follow the same guidelines. Appropriate safeguards relevant to the sensitivity of the information will be employed.
This website will use your Personal Information to contact you for support purposes. If you wish to be removed from our contact database, please email us at info@backtobasicsrawpetfood.com.
Like most web servers on the Internet, this website' servers maintain access logs that record web browser activity. These logs associate an Internet Protocol (IP) address with each request for content from the servers.
When you visit this web site, our web server automatically collects a limited amount of standard information essential to the operation and evaluation of the web site. This information includes:
This information helps us assess our information services and is used only for this purpose. It is collected in compliance with section 33 of the Freedom of Information and Protection of Privacy (FOIP) Act.
This information is collected in order to help make our site more useful to visitors, to learn about the number of visitors to our site, and to learn about the types of technology our visitors use. We do not track information about individuals and their visit. We will not identify users or their browsing activities, except as required by a law of Alberta or Canada or if we are compelled to produce this information for a legal proceeding.
For security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.
Our web servers are able to use "cookie" technology to keep track of the web browsers with which they are communicating.
During a cookie transaction, a web server will hand a web browser some data prescribed by the web site's developers. The web browser will return that data with its next request for content from the web site. Using this technology, it is possible for an application running on a web server to distinguish one web browser's activity from another.
This website' web servers will make use of such cookies when required to identify ongoing sessions with individual online visitors. Examples include:
In all cases, the cookie data this website' web servers may hand your browser contain only "session" identifying information. No other personal information is passed to your browser, where it may be stored on your own computer.
Cookie-related data is not permanently stored on this website' web servers. Information stored temporarily in our cookie collection never includes a visitor's name or address or sensitive data.
Further, this website does not match for its records any session-identifying cookie information with the Internet Protocol (IP) addresses described above in the information on monitoring Web-Site Traffic.
This website is committed to the security of personal information it may collect online or offline. this website has taken reasonable precautions to protect this personal information from loss, misuse or alteration. Any third parties who may have roles in managing such information on behalf of the this website are also committed to the same principles.
This website includes links to web pages or sites operated by third parties. We endeavor to make it clear that certain links will take you away from our site and to destinations over which we have no control.
Our public website privacy statement does not apply to the sites of third parties to which we link. Instead, we encourage you to review the policies of these sites yourself upon your arrival.
This website will release your personal information to you upon request, along with the use and disclosure of any personal information.
Specific requests for information can be directed to the Privacy Officer via the info@backtobasicsrawpetfood.com email address. The information will be released within 30 days of receipt of the request. Should this website not be able to comply with the request, justifiable reason will be given to the requestor.
This website considers the following reasons justifiable reasons to refuse access to personal information.
This list is not exhaustive and other reasons may be considered justifiable.
You have the right to file a challenge about this website' compliance with Privacy legislation. This website will consider all requests serious and will investigate any complaints thoroughly. To make a challenge please send all relevant details and specifics to this website' Privacy officer at info@backtobasicsrawpetfood.com.
This website will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, this website will notify you by placing prominent notice on the web site.
For questions or comments regarding this public website privacy statement please contact us by email: info@backtobasicsrawpetfood.com.