Back to basics store

Terms & Conditions

Back to Basics' retail store is the best place in Calgary for the highest quality raw pet food, treats, supplements and supplies! We stock a full selection of all our pet food products that are found online, as well as healthy treats and supplements, toys, beds and poop bags.  

Store hours are as follows:

Monday Closed
Tuesday 10:00am-4:00pm
Wednesday 10:00am-4:00pm
Thursday 10:00am-4:00pm
Friday 10:00am-4:00pm
Saturday 10:00am-4:00pm
Sunday Closed

  • Orders Placed Monday, Tuesday, or Wednesday will be delivered the following Tuesday between 2:00 pm-8:30pm.
  • Orders placed Thursday, Friday, Saturday, or Sunday will be delivered the Following Thursday between 2:00pm-8:30pm.
  • Airdrie and Chestermere (areas North and East of Calgary) will receive delivery Tuesday evening.
  • Cochrane and Okotoks (areas West and South of Calgary) will receive delivery Thursday evening.
  • Regular Tuesday/Thursday order cut offs apply to out of town deliveries.

You will recieve email confirmation from us regarding delivery information. Please be sure to check your junk email.

Please note that you do not have to be home to receive your delivery. If you are not home at the time of your delivery, your order will be left at the address provided. If you would like your order to be left anywhere other than the front door, please indicate this in the order comments section. Please note that delivery drivers are not to enter your home and are not to open any closed gates or barriers. 

Back to Basics will not be held responsible for any lost, stolen or damaged items if you are not home to receive your order. **Deliveries to apartment buildings and rural properties please see below.**  


Rural Deliveries

For rural deliveries please contact us before placing your order, to confirm if you are within our delivery area. A minimum order amount may apply. If your property has a closed gate, your order will be left outside your gate. If you wish to have your order taken to your door, please ensure your gate is left open and dogs on the property are contained. 

Apartment Deliveires 

There must be parking available directly in front of your building or a loading zone. Our driver will buzz to let you know the order has arrived and leave it in the main entrance. Orders will not be delivred to individual apartments. Please provide a contact number or buzzer number with your address information. 


Delivery Fees

Delivery is free for first orders (minimum $50 order). Free delivery for orders of $350 or more. Delivery fees are $10 for orders of $200 or more, and $15 for orders under $200. Minimum order is $50.

Delivery Radius

Back to Basics delivers to all rural areas and satellite communities within a 30 minute drive of Calgary, if you are not sure if you live within our delivery radius or which evening you will receive your delivery please feel free to contact us.

  • Airdrie and Chestermere (areas North and East of Calgary) will receive delivery Tuesday evening.
  • Cochrane and Okotoks (areas West and South of Calgary) will receive delivery Thursday evening.

Order Pick up

Order pickup is available from Back to Basic's shop at #103, 8203 31 Street SE

  • When you order online for pickup your order will be ready within 2-3 days. Please note that large orders (over 100 pounds) may take us a few extra days to get ready and we appreciate your patience. Below are the order cut offs.
  • Orders placed Sunday & Monday can be picked up Wednesday.
  • Orders placed Tuesday can be picked up Thursday.
  • Orders placed Wednesday can be picked up Friday.
  • Orders placed Thursday can be picked up Saturday.
  • Orders placed Friday & Saturday can be picked up Tuesday.

Please feel free to contact us if you have any questions!