Delivery

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Please note that you do not have to be home to receive your delivery. If you are not home at the time of your delivery, your order will be left at the address provided. If you would like your order to be left anywhere other than the front door, please indicate this in the order comments section. Please note that delivery drivers are not to enter your home and are not to open any closed gates or barriers.

Back to Basics will not be held responsible for any lost, stolen or damaged items if you are not home to receive your order. **Deliveries to apartment buildings and rural properties please see below.** 

Delivery Information

 
  • Orders placed Monday and Tuesday will be delivered Thursday.
  • Orders Placed Wednesday and Thursday will be delivered Saturday.
  • Orders placed Friday, Saturday and Sunday will be delivered Tuesday.
  • Airdrie and Chestermere (areas North and East of Calgary) will receive delivery Tuesday evening. Please have your order placed no later than Sunday.
  • Cochrane and Okotoks (areas West and South of Calgary) will receive delivery Thursday evening. Please have you order placed no later than Tuesday.

You will recieve email confirmation from us regarding delivery information. Please be sure to check your junk email.

  Rural Deliveries

For rural deliveries please contact us before placing your order, to confirm if you are within our delivery area. A minimum order amount may apply. If your property has a closed gate, your order will be left outside your gate. If you wish to have your order taken to your door, please ensure your gate is left open and dogs on the property are contained.

  Apartment Deliveries

There must be parking available directly in front of your building or a loading zone. Our driver will buzz to let you know the order has arrived and leave it in the main entrance. Orders will not be delivred to individual apartments. Please provide a contact number or buzzer number with your address information.

  Delivery Radius

Back to Basics delivers to all rural areas and satellite communities within 50 km of Calgary city center, if you are not sure if you live within our delivery radius or which evening you will receive your delivery please feel free to contact us.

  • Airdrie and Chestermere (areas North and East of Calgary) will receive delivery Tuesday evening.
  • Cochrane and Okotoks (areas West and South of Calgary) will receive delivery Thursday evening.

  Delivery Fees

  • Minimum order is $50.
  • Delivery is free for first orders (minimum $50 order).
  • Free delivery for orders of $350 or more within Calgary.
  • Delivery fees are $10 for orders of $200 to $350 within Calgary.
  • Delivery fees are $15 for orders under $200 within Calgary.
  • Rural Delivery fees are $10 for orders over $350
  • Rural Delivery fees are $15 for orders between $200 and $350
  • Rural Delivery fees are $25 for orders under $200