Delivery

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You do not have to be home to receive your delivery. If you are not home at the time of your delivery, your order will be left at the address provided. Please understand that delivery drivers will not enter your home, or your yard under any circumstances. 

Back to Basics will not be held responsible for any lost, stolen or damaged items if you are not home to receive your order. **Deliveries to apartment buildings and rural properties please see below.** 

Delivery Information

 
  • Delivery is free for orders over $100 (see below for more information.)
  • Orders placed Monday and Tuesday will be delivered Thursday.
  • Orders Placed Wednesday and Thursday will be delivered Saturday.
  • Orders placed Friday, Saturday and Sunday will be delivered Tuesday.
  • Airdrie and Chestermere (areas North and East of Calgary) will receive delivery Tuesday evening. Please have your order placed no later than Sunday.
  • Cochrane and Okotoks (areas West and South of Calgary) will receive delivery Thursday evening. Please have you order placed no later than Tuesday.

You will receive email confirmation from us regarding delivery information. Please be sure to check your junk email. 

You will receive a text message when your order is on the way and once it has been delivered. Please ensure that you have a current cell phone number on your account.

  Rural Deliveries

For rural deliveries please contact us before placing your order, to confirm if you are within our delivery area. You must send us a pin with your exact location and gps coordinates with every order. If you cannot provide this information your order will not be delivered. If your property has a closed gate, your order will be left outside your gate. If you wish to have your order taken to your door, please ensure your gate is left open and dogs on the property are contained. We are unable to deliver to propetries with loose dogs. 

  Apartment Deliveries

There must be parking available directly in front of your building or a loading zone. Orders will not be delivered to individual apartments, your order will be delivered to the main entrance. You will receive a text to let you know your order has arrived.

  Delivery Radius

If you are outside of the below areas, please contact us reagrding delivery.

  • Airdrie and Chestermere (areas North and East of Calgary) will receive delivery Tuesday evening.
  • Cochrane and Okotoks (areas West and South of Calgary) will receive delivery Thursday evening.

  Delivery Fees

  • First time orders over $50 qualify for free delivery
  • Delivery is free for orders over $100 within Calgary, Airdrie, Chestermere, Okotoks, Langdon and Cochrane.
  • Rural deliveries are free for orders over $200 (please ensure you are within our delivery radius before placing your order)